Frequently Asked Questions

Yes, you can shop online at canadiantire.ca and find many of the items you see in your local store as well as many other items that are part of our Online Exclusive assortment.  

Most products you see on our website can be picked up from your local store with our free In-Store Pick Up or Curbside Pick Up and we also offer Ship to Home starting at $4.99 on many items.  

There are some items that are not available to purchase online and must be purchased in store only. To confirm if a product is eligible for shopping online, check for the In-Store Pick Up or Ship to Home icons on the product page.
 

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
 

We have attempted to match our prices on canadiantire.ca with those that you will see in your local store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 

Online pricing and product selection may also differ from your local store.
 

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase most items online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.  
 

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.  

For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.

Please keep a copy of your receipt as you will need it to return or exchange your item(s).
 

Orders can be checked two ways:

1) By clicking the order status link in your order confirmation email

2) By clicking here and enter the email address used to place the order and the order number received at time of order confirmation.
 

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup or when it has been shipped.

If you are picking up your order, please wait for this ready for pick up emails before heading to the store as it will have your 4-digit pick up code required to complete the order.  
 

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
 

We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®, Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. 

At this time, we are unable to accept other credit/debit cards, gift cards, Canadian Tire Money, or store credit for online purchases.
 

For In-Store Pick Up/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. An Order is Ready email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.  
 

Once an order is placed, you cannot make changes, but you can cancel a product or your entire order. Here’s how:

• If you have a Triangle ID account, follow these steps after signing in: 
• 1) Select Account from the top menu and go to Order History
•  2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
• 1) Enter the email address used to place the order and your order number here. 
• 2) Click on Check order status.
• 3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.

As with purchases made in-store, unopened items in original packaging purchased online, including Online Exclusive items, may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-746-7287.  

Please note, that original delivery fees are not refunded when a return is processed.

For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
 

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-746-7287 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
 

We include these products as a research tool for customers who may want to purchase the item in-store.
 

To understand how Canadian Tire handles personal information, read our Privacy Policy.
 

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
 

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
 

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
 

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
 

Some stores may require a minimum order subtotal to complete an online purchase. You will be notified what that subtotal is and how close you are to surpassing it as you shop online.
 

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
 

For In-Store Pick Up/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item (plus any applicable fees). Preauthorization is retained on any outstanding items on your order. An Order is Ready email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.  
 

Adding items to your cart is done in simple steps.  

1) Identify the item you wish to purchase

2) Ensure you have verified the correct store you wish to purchase from. You can alter your store at the top left of the screen

3) Select the quantity you wish or order and click 'ADD TO CART'
 

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Warehouse will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup or have been shipped.
 

Almost all of the items you see in store will be available for you to purchase online. When shopping on our canadiantire.ca website, you will also be able to view many additional items which are part of our online exclusive products which are not available in store.
 

Please use your order number to check the status of your order by clicking here.

If you still require further information, please contact Customer Support at 1-866-756-7287
 

No, online purchases can only be made with Visa, MasterCard or American Express.
 

All online transactions require you to pay online.
 

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.
 

We'll send you your Order Is Ready email as soon as your order is ready. Please wait for your Order is Ready email before proceeding to the store to pick up your order. It will include your 4-digit pick-up code and this will be required in order for you to pick up your item(s).
 

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287
 

Return your order to your nearest Canadian Tire store for a refund or exchange.
 

Continue to follow up with Customer Service at 1-866-746-7287.
 

Each store has its own customer service policy in effect. Please contact your local store where the order was placed for more details.
 

Yes. You can place an order for a store in another province and specify who will be picking it up.
 

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.
 

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!
 

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.
 

If you are providing the recipient’s email address, please make sure you have their permission to provide it to us."
 

1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here. 
 

To cancel your order once it has been placed, follow these steps after signing in to your account: 

1) Select Account from the top menu and go to Order History

2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

If you do not have an account, you are still able to cancel items within your order by following these steps:
1) Enter the email address used to place the order and the order number received at time of order confirmation here. 

2) Select Cancel to cancel individual items from your order or the entire order

If you still require assistance, please contact Customer Support at 1-866-746-7287 to speak to an agent to cancel the order.

If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, charges to your credit card will be reversed within 24-48 hours.
 

Orders can be checked two ways:

1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here.
 

Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.
 

1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here.
 

If you are providing the recipient’s email address, please make sure you have their permission to provide it to us."
 

• If you have a Triangle ID account, follow these steps after signing in: 
• 1) Select Account from the top menu and go to Order History
•  2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
• 1) Enter the email address used to place the order and your order number here. 
• 2) Click on Check order status.
• 3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.
 

You can now select the 'Ship to Home' option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations.  

Orders cannot be shipped to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH.

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.  

For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs. 
 

Additional charges may apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).

You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. 

Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.

Items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH.
 

If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

For larger bulk items, you will be contacted to schedule a delivery appointment within 2 business days of receiving your shipped notification.
 

Note: Heavy/Oversized items only ship from stores within 100km. Heavy/Oversized items are considered to be 66-350lbs and/or 120”-350” in any direction.
 

At this time we do not ship outside of Canada.
 

Larger, bulk items ship via bulk carriers and require an appointment for home delivery. For larger bulk items, you will be contacted by the bulk delivery service provider to schedule a delivery appointment within 2 business days of receiving your shipped notification.
 

In-Home Delivery:  The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack:  The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. Assembly/installation of the product is not included unless that service was available and purchased during the checkout process. For all bulk item delivery service, a signature is required.
 

If you are unable to visit one of our Canadian Tire stores, please call Customer Service at 1-866-746-7287 to arrange to ship your return product(s) back to the Canadian Tire store. Shipping fees may be required to return product. Please note, if you will be shipping an order back, your refund may take longer to process.
 

If you selected to have your order shipped back, your refund timing will be dependant on how long the carrier takes to return the item(s) to the store. Refunds cannot be processed until the store has received the returned item(s). 
 

However, please expect delays related to the Covid-19 pandemic.

Please use your order number to check the status of your order here. 
 

• If you have a Triangle ID account, follow these steps after signing in: 
• 1) Select Account from the top menu and go to Order History
•  2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 

• If you do not have an account, you are still able to cancel items within your order by following these steps:
• 1) Enter the email address used to place the order and your order number here. 
• 2) Click on Check order status.
• 3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-746-7287 to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a “Ready for Pickup” email, the pre-authorization held on your card will be removed. After a “Ready for Pickup” email has been issued, charges to your credit card will be reversed within 24-48 hours.
 

2) By entering the email address used to place the order and the order number received at time of order confirmation here.